We avail of the courier service as part of our small business routine (and for other personal meal purchases, too). Thankful to the many good riders who are courteously and safely transporting our product to our buyers. The experience is mostly positive BUT there are a few that cause real headache. Rather than help, these drivers create unnecessary worries so good for us to be cautious all the time. I wrote a general description so we can share the same thought as to what they represent, I hope you will not get a chance to personally meet these guys (and for us to never transact with such type again):
The App Blamers demand additional fee as they point these 3 issues: (1) it is the app’s fault that the price is set at a specific rate given the short route (2) yet the rider cannot follow the itinerary (3) because it is a gated village requiring private sticker to enter. This has been frequently occurring from our location for nearby deliveries and we have been reporting about it. The courier companies must really fix their map and clarify entry permissions so they don’t hassle both their riders and clients.
Another reason for drivers to ask for payment on top of what is stipulated on the app is heavy traffic or long restaurant order queuing BUT should this be part of the process and add-ons not necessary? Anyway, many are giving tips freely when service is superb.
The Cancel Specialists cancel the job order out of the blue, they will ask the client to drop the request with their endless reasons. To begin with, why would they accept the task if they are uncertain if they can commit to it (or not)?!
You gave the package to the Careless Bearers with all its beauty but it was transited without care arriving to its destination all haggard and filthy.
You already paid the delivery service as sender but the Double Chargers still billed the recipient. With this scenario, it is a must to always communicate who’s paying so we won’t be deceived.
This batch seems to have forgotten good manners and right conduct. From how they harshly take your call, ring your doorbell, receive your item, and the rudeness go on for the Foul Players.
The Imaginary Flash immediately confirmed to the app that the item is picked-up or delivered even if it is not yet done. You will be surprised to know that after about 20 minutes and you personally called to check, rider is still far from the drop point even if you were advised by the app and text message prompt that it is already accomplished.
When all the details and requests (landmarks, color of gate, store to meet the recipient, handling of package) are already provided but the Passive Readers did not absorb anything and remains clueless on what to do.
The Persistent Wanderers are not following Waze or Google Map. He called you asking for direction but not listening to your instructions either. It appears like the rider is traversing to a different planet.
When the word on the way is overly used. Slow Joe assures you that he is OTW an hour before but in reality, he has not even moved from where he is (this is quite alarming especially for perishable items in transit). Where is the sense of urgency? Very unlikely to drive slow but probably he is just waiting to pool more customers on his way.
Did you encounter any from the list? There are many more terrible stories and glad that we have not experienced more of it.
Who else did you meet?
Some who did big awful stuff are actually highlighted to social media by their victims so people are aware of the misconduct. Depends on the gravity of their action, take time to report the drivers so the courier company becomes aware and hopefully raise a fair warning. I am eagerly hoping that the incident will not be repeated to others.
How many did you ban? I’m sure the number of banned is less than a handful compare to the number of successful transactions, right?
We should not give those few bad riders the reason to taint the image of the many helpful, honest, and dedicated drivers who are doing their job the best they can.
Let’s rather help out and not take advantage of one another. 🙂